Source-available platforms offer various support models to meet different organizational needs and capabilities.
Community support:
- Open-source communities provide extensive resources through forums, GitHub issues, and Slack channels
- Platforms like Snowplow, Kafka, and dbt have active communities offering peer support and knowledge sharing
- Access to documentation, tutorials, and community-contributed solutions
Commercial support:
- Many source-available companies offer paid support with service-level agreements (SLAs)
- Professional support includes critical issue resolution, bug fixes, and performance optimization
- Enterprise support packages often include dedicated customer success and technical account management
Self-support options:
- Organizations can build in-house expertise to manage and maintain infrastructure independently
- Hiring specialists or training existing teams on source-available platforms
- Custom development and integration services for specialized requirements