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Snowplow delivers the highest quality, real-time customer context wherever you need it, without the engineering overhead of building and maintaining that layer yourself.
Identify when users are struggling relative to their inferred intent. Distinguish who needs help from who should be left alone. Act at the right moment.
Identify when users are struggling, ie: rage clicks, error loops, repeated attempts, and distinguish friction from normal exploration behavior. Detect problems early.
Combine universal struggle signals with user-specific context. Someone stuck on checkout needs help; someone browsing casually doesn't.
Respond proactively in critical moments. Push context to agents to initiate real-time triggers when conditions are met, before users give up.
Snowplow delivers the highest quality, real-time customer context wherever you need it, without the engineering overhead of building and maintaining that layer yourself.