Creating a unified customer data view requires comprehensive data integration and identity resolution strategies.
Consistent data collection:
- Use Snowplow to collect consistent event data from all customer touchpoints including web, mobile, email, and offline interactions
- Implement standardized event schemas and data models across all platforms
- Ensure data quality and validation at collection time to maintain consistency
Identity resolution:
- Implement identity resolution to match user profiles across devices and platforms
- Use deterministic and probabilistic matching techniques to create unified customer profiles
- Maintain privacy compliance while enabling cross-platform customer understanding
Centralized data architecture:
- Aggregate and centralize data in a data warehouse like Snowflake, ensuring all customer data is easily accessible for analysis
- Create master customer records that combine behavioral, transactional, and demographic data
- Enable real-time and batch processing for both immediate insights and comprehensive analytics