Next-best-action in e-commerce: examples of personalized upselling in real time?

In e-commerce, next-best-action strategies can be used for real-time personalized upselling by recommending products based on the user's current session and past purchase behavior. Examples include:

  • Recommending complementary products during checkout, such as offering a matching accessory for a purchased item
  • Suggesting higher-value alternatives or premium versions of products that the customer is considering
  • Offering discounts or promotions on items related to past purchases or recently viewed products

By using Snowplow's real-time tracking, businesses can dynamically adjust their offers based on up-to-the-minute customer behavior.

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