How to use Snowplow behavioral data in Databricks for churn prediction?

To use Snowplow behavioral data in Databricks for churn prediction:

  • Collect detailed event-level behavioral data from Snowplow, such as user interactions, product views, engagement metrics, and session patterns
  • Stream the data into Databricks for real-time processing and feature engineering using Apache Spark and MLflow
  • Train machine learning models (survival analysis, XGBoost, or ensemble methods) on this data to identify patterns associated with customer churn
  • Use the churn prediction model to take proactive actions, such as personalized retention offers or targeted outreach campaigns

Snowplow Signals can enhance churn prediction by providing real-time customer intelligence through computed attributes like engagement scores, satisfaction levels, and behavioral risk indicators, enabling more immediate and targeted retention interventions.

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