Triggering in-product experiences based on real-time events requires infrastructure that can capture user behavior, compute context, and deliver decisions to applications within milliseconds.
Technical Requirements:
- Real-time event streaming: Capture behavioral events (clicks, page views, feature usage) with sub-second latency.
- User attribute computation: Calculate both in-session signals (current page, cart value) and historical context (purchase history, lifetime value).
- Low-latency serving layer: APIs that deliver user context to applications fast enough for real-time personalization (typically <100ms).
- Trigger logic: Rules or ML models that determine which experience to show based on user context.
In-Product Experience Examples:
- Dynamic pricing adjustments when users show hesitation
- Personalized product recommendations during browsing
- Proactive support chat when users struggle with checkout
- Adaptive UI that simplifies navigation for frequent users
- Smart nudges to prevent cart abandonment
With Snowplow Signals, product and engineering teams get real-time customer intelligence infrastructure designed for these exact use cases:
- Profiles Store: Low-latency API (45ms p50) serving real-time and historical user attributes
- Streaming Engine: Calculates in-session attributes from live event streams
- Interventions: Push-based engine for triggering personalized actions based on rules or ML
- SDKs: Python and TypeScript tools for defining and retrieving user attributes
Snowplow Signals helps teams ship real-time personalization in weeks instead of years of custom infrastructure development.