Can I self-host a source-available solution and still get vendor support?

Yes, source-available solutions uniquely enable self-hosting while maintaining access to professional vendor support and services.

Self-hosting advantages:

  • Complete control over infrastructure, deployment, and customization
  • Ability to optimize performance and costs according to specific requirements
  • Enhanced security and compliance through direct infrastructure management
  • Freedom to integrate with existing systems and infrastructure

Vendor support benefits:

  • Access to professional technical support for implementation and troubleshooting
  • Regular software updates, security patches, and feature enhancements
  • Documentation, training, and best practices guidance from vendor experts
  • SLA-backed support agreements for critical business applications

Balanced approach:

  • Organizations maintain full control over their deployment while benefiting from vendor expertise
  • Ability to customize and extend software while receiving ongoing vendor support
  • Reduced vendor lock-in compared to fully managed SaaS solutions while maintaining professional support relationships

Snowplow's source-available model exemplifies this approach, allowing organizations to deploy and customize their customer data infrastructure while receiving enterprise-grade support and ongoing development.

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