Last updated: 11 June 2025
Snowplow provides customers with hands-on and advisory support from various Snowplow team members which can include Project Managers, Solution Architects, and Technical Account Managers.
We call this service Technical Account Management (“TAM Subscription”). These services are designed to assist customers to achieve their business objectives through optimizing their use of Snowplow’s domain level expertise to provide technical support and guidance to your team.
TAM Subscriptions begin from the start of your implementation and can also be purchased as upgrades to customer’s existing Snowplow subscriptions.
Customers without a TAM Subscription will still have access to our Support services and occasional TAM consultation, as deemed appropriate by the Customer Success Manager (CSM)
Standard Support with Rotational TAM Resource:
- Standard technical support, provided during local business hours
- Ad-hoc technical and architectural advice, upon request to your CSM
TAM Subscription:
- Regular technical check-ins and reviews during critical periods
- Priority issue escalation
- New product feature consultation
- New use case ideation and expansion
- Occasional onsite visits as needed